- Course Duration : 1 Day
- At more than 20 locations
- Lowest Price Guaranteed!
- Available on-site as a private course
Effective Collection Techniques Training
About This Course
- Effective Collection Techniques training is a crucial course for individuals working in the Credit Control field. At Xyz Training Group, we understand the importance of mastering the skills needed to effectively collect payments and manage credit control. This course will equip you with the necessary tools and techniques to excel in this role.
- Through our Effective Collection Techniques training, you will gain a comprehensive understanding of the credit control process and how to effectively manage debtors. This will not only benefit your organization but also enhance your personal career growth. With the constant changes in the financial landscape, it is essential to stay updated and equipped with the latest techniques.
- Feel free to chat with us about Effective Collection Techniques Training below or make an enquiry and speak with our dedicated support team.
Why Effective Collection Technique training?
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Learn MoreAbout Effective Collection Technique Training
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INFORMATION
What is Effective Collection Techniques Training? - Effective Collection Techniques also called Effective Collection Technique training is a hands-on course that equips new credit controllers with the necessary tools and techniques to efficiently collect payments. Collections are competitive, and this course helps individuals understand and implement best practices in order to successfully complete the collections cycle.
At the end of the training, delegates will be equipped with the skills to meet collection targets, understand the importance of good credit control, and carry out all aspects of the collections cycle. They will also learn improved telephone techniques to confidently collect even the toughest debts. The course also covers when and how to escalate debts or take third-party action.
This practical course provides delegates with new ideas that can be implemented immediately, ensuring they are at the front of the queue for payment. They will gain increased confidence in their ability to collect payments and will be able to handle any challenges that arise in the collections process.
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ATTENDEES
Who is the course aimed At - The training focuses on equipping attendees with practical skills and knowledge to collect payments efficiently and maintain good relationships with clients. It is ideal for credit controllers, debt collectors, and managers who want to improve their debt recovery strategies and achieve better results.
By attending this course, participants will learn how to handle difficult situations, negotiate with clients, and utilize effective communication techniques to get their payments on time. This training is essential for anyone looking to improve their collection procedures and maximize their revenue.
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AGENDA
Course Agenda - Effective Collection Techniques Training Course AgendaThe Importance of Good Credit Management- Understanding the impact of good credit management on cash flow and profitability- Minimising bad debts and the cost of overdues- Maintaining good customer relationsOur Contract with the Customer- Understanding the elements of a contract- Clarifying whose terms and conditions apply- Ensuring payment terms are clearly communicated and understood- Knowing the implications of late payment interest and compensation charges- Understanding retention of title clausesThe Monthly Collection Campaign- Prioritising debts and creating a collection timetable- Utilising a combination of tools for effective debt collectionTelephone Collections- Planning and making effective collection calls- Asking for payment in a professional manner- Overcoming common excuses for non-payment- Dealing with difficult debtors- Exploring options such as payment plans and third party action- Managing customer queries and disputesTechniques for Measuring Performance- Using Days Sales Outstanding DSO as a measure of performance- Understanding the importance of tracking and improving collection performance
In-House Training and Tailored Solutions- Customising the course to meet the specific needs of your organisation- Providing practical and relevant examples for your industry- Addressing any specific challenges or concerns your team may haveAssessment and Feedback- Assessing the effectiveness of the training through practical exercises and role-plays- Providing feedback and suggestions for improvement- Ensuring the team is equipped with the necessary skills and knowledge to implement effective collection techniques in their daily work.Next Steps- Encouraging ongoing learning and development through additional training and resources- Offering ongoing support and guidance to ensure the success of your credit control team.
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CERTIFICATION
Course Accreditation - Successful candidates of the Effective Collection Techniques training course will receive a certificate of completion from Xyz Training Group. This certificate serves as recognition of their knowledge and skills in credit control and collections.
For National Training Card members, their accreditation will be automatically added to their account upon completion of the course. This allows them to easily track and showcase their professional development in credit control.
At the end of the course, all candidates will also receive a temporary certificate of attendance from Xyz Training Group. This serves as proof of their participation in the training and can be used to demonstrate their commitment to continuous learning and development in the field of credit control.
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JOINING
Joining Instructions - The Effective Collection Techniques training course lasts for one day.
There are no pre-course requirements, but a basic understanding of credit control is recommended.
Photo ID is not necessary for this course.
Participants should wear business casual attire and bring a notebook and pen. No PPE or additional equipment is needed.
If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.
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WHY XYZ
Further Information - Are you tired of chasing overdue payments and dealing with difficult debtors Look no further than Xyz Training Groups Effective Collection Techniques course. Our comprehensive training will equip you with the skills and strategies you need to effectively manage and collect outstanding debt. With over 50 centres across the UK and our unique Lowest Price Guarantee, theres no better option for your training needs..
Our dedicated team of trainers are experts in the credit control field and have years of experience in helping businesses of all sizes improve their collection techniques. Our course covers everything from communication and negotiation skills to legal and ethical considerations in debt collection. Youll leave our training feeling confident and equipped to handle any collection situation..
But dont just take our word for it. Our satisfied clients have seen a significant improvement in their collection rates and overall financial management after attending our course. Whether youre an individual looking to enhance your skills or a company wanting to train a group of employees, our Effective Collection Techniques course is the perfect solution. And with our flexible options of open courses or dedicated training, we can cater to your specific needs and schedule..
Enrol now and see the difference our Effective Collection Techniques course can make for you and your business. Dont let outstanding debt hold you back any longer. Let Xyz Training Group help you become a more effective and successful credit controller. With our proven track record and unbeatable prices, theres no better choice for your training needs. Contact us today to book your spot on our next course..
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Contact Us
Xyz Training Group Ltd - HQ
25 Oakwood Centre, Downley Road, Havant PO9 2NP
e: info@xyz.co.uk
P: 023 9400 4050
Give us a call or drop by anytime, we welcome enquires and visits from both customers and partners alike. We've also got a great coffee machine if only we knew how to work it.
Our office is open 7.30am — 5.30pm weekdays.
An online chat service is also available outside of these hours and at weekends. Contact us online, by chat or by phone.