Credit Control Workshop

Face-to-face Instructor Led Courses, Finance and Legal, Accountancy

What Is Credit Control Workshop Training?

Good cash flow is vital to the success of all companies. This course will provide you with the tools to operate an effective credit control system and the confidence to make successful telephone calls and improve your cash collection. 

Who Should Attend

Accounts assistants, credit controllers and anyone having to make telephone calls to collect debt from trade customers.

Course Agenda

- Step 1: Establishing a good billing system
- The role of the Credit Controller
- Understanding the importance of good cash flow
- Opening customer accounts
- Setting credit limits and payment terms
- Understanding credit reports
- Sending an effective sales invoice
- How to increase your chances of getting paid on time
- Step 2: Building good client relationships
- Building relations with your sales team
- Building relationships with your customers
- Understanding your customer's payment processes
- Good telephone techniques
- Planning your call
- Dealing with querie
- Issues and excuses
- Step 3: Collecting the debt
- Monitoring debtors
- Calculating DSO/Debtor days
- Effective statements and reminder letters
- Legal action as a last resort
- The County Court process.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Credit Control Workshop course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

Open Courses & Public Events

Our Credit Control Workshop training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Credit Control Workshop open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Credit Control Workshop General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Credit Control Workshop courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Credit Control Workshop Training Enquiry

eLearning Options
eLearning Currently Unavailable
Credit Control Workshop
Part of our Accountancy range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Credit Control Workshop Training Courses

Rated 4.4 / 5
*based on 86 client reviews.