Effective Collection Techniques
A hands-on course that provides new credit controllers with the tools and techniques to collect payments. To be a successful collector it's important to understand that collections are competitive. This practical course will enable delegates to operate a complete collections cycle with increased confidence using best practice techniques. It will give them new ideas to put into practice immediately, and help them to ensure that they are first in the queue for payment. By the end of the course delegates will be able to implement good practice techniques to meet collection targets. Recognise the importance of good credit control. Understand the significance of contract terms. Carry out all elements of the collections cycle. Apply improved telephone techniques. Collect the toughest debts with greater confidence. Decide when and how to escalate debt or take third party action.
Who Should Attend
Suitable for anyone involved in collecting trade debts from customers who wants to concentrate on improving in the key elements of their job.
- The Importance of Good Credit Management
- Maintaining cash flow
- Minimising bad debts
- The cost of overdues
- Improving profitability
- Good customer relations Our Contract with the Customer
- Elements of a contract
- Terms and conditions - whose terms apply?
- Are your payment terms fully understood?
- Late payment interest and compensation charges
- Retention of title The Monthly Collection Campaign
- Deciding on priorities
- The collection timetable
- Combining the tools available to best effect Telephone Collections
- Planning and making calls
- Asking for payment
- Overcoming excuses
- Collecting Tough Debts
- Examine your options
- Payment plans
- Third party action
- Query management Techniques for Measuring Performance
- Using DSO as measure of performance.
Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.
The Effective Collection Techniques course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Finance and Legal training organisations.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.
Make A Effective Collection Techniques General Enquiry Here
Complete the form below and we'll send you some training options and a quote for training by return. Please only use this form if you are interested in Effective Collection Techniques courses. For all other enquiries, please use the general contact page or call us on 0844 335 8882.