- Course Duration : 1 Day
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Telephone Collections Training
About This Course
- Telephone Collections training, also known as Telephone Collections, is a vital course in the Credit Control family. It equips individuals with the necessary skills and knowledge to effectively collect payments over the phone. At Xyz Training Group, we understand the importance of this course in todays business landscape.
- In todays fast-paced and ever-changing business world, companies are constantly seeking ways to improve their cash flow and reduce outstanding debts. This is where Telephone Collections training comes in. By enrolling in this course, individuals will learn how to effectively communicate with customers over the phone, negotiate payment plans, and handle difficult situations with finesse.
- Feel free to chat with us about Telephone Collections Training below or make an enquiry and speak with our dedicated support team.
Why Telephone Collections training?
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Learn MoreAbout Telephone Collections Training
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INFORMATION
What is Telephone Collections Training? - Telephone Collections Training is designed to equip delegates with the necessary skills to confidently handle customer calls regarding outstanding debt. This results in increased collections and reduced bad debt or legal action.
Delegates will learn strategies to effectively deal with customers who owe money, including a structured approach to each stage of the collections call. They will also develop strong verbal and vocal skills for successful communication on the telephone.
Through this course, delegates will gain the confidence to better manage collections calls and identify when customers are attempting to avoid payment. This will ultimately lead to improved overall collections for the company.
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ATTENDEES
Who is the course aimed At - Telephone Collections, also known as Debt Collection over the Phone, is aimed at professionals in customer service roles, credit control departments, and those involved in collecting overdue payments.
It is a vital skill for individuals working in a variety of industries, from banking and finance to retail and telecommunications.
By mastering the techniques taught in our Telephone Collections training course, attendees will be equipped to effectively recover outstanding debts and maintain positive relationships with customers.
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AGENDA
Course Agenda - The Telephone Collections training course is designed to equip participants with the necessary skills and techniques to effectively collect outstanding payments over the phone. The course will cover topics such as understanding the psychology of debtors, effective communication and negotiation skills, and strategies for handling difficult situations. Participants will also learn how to use technology and software to streamline the collections process.
The course will begin with an overview of the credit control process and the role of telephone collections within it. Participants will learn about the importance of maintaining a positive relationship with customers while still being able to collect payments. They will also be introduced to the legal and ethical considerations of debt collection.
The training will then focus on practical skills such as effective questioning and active listening techniques to gather information and resolve disputes. Participants will also learn how to overcome common objections and excuses from debtors. The course will also cover strategies for handling different types of debtors, such as persistent non-payers or those in financial difficulty.
The final part of the course will cover best practices for managing the collections process, including how to set achievable targets and track progress. Participants will also learn how to use data and analytics to identify trends and improve collection rates. By the end of the course, participants will have a comprehensive understanding of the telephone collections process and the skills to effectively collect payments while maintaining a positive customer relationship. .
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CERTIFICATION
Course Accreditation - Successful candidates of the Telephone Collections training course will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof of completion and can be used to showcase their newly acquired skills and knowledge in the field of credit control.
For National Training Card members, the accreditation from the Telephone Collections course will be automatically added to their account. This accreditation can be used to demonstrate their commitment to professional development and can potentially lead to career advancement opportunities.
The Telephone Collections training course is accredited by Xyz Training Group, a leading provider of credit control training. This accreditation adds credibility and value to the course, ensuring that candidates receive high-quality and relevant training that will benefit them in their career.
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JOINING
Joining Instructions - The Telephone Collections training course typically lasts for one day. There are no pre-course requirements, but a basic understanding of credit control principles is beneficial. Photo ID is not required, but candidates may be asked to provide proof of identity on the day.
Candidates should wear professional attire, such as business casual or formal wear. This includes closed-toe shoes and no revealing or offensive clothing.
No personal protective equipment PPE is required for this course. However, candidates may be asked to participate in role-playing scenarios, so comfortable clothing is recommended. No other types of equipment or clothing are needed.
Candidates should arrive on time and be prepared to actively participate in the course. They should also bring a notepad and pen for taking notes. Any additional instructions will be communicated by the trainer on the day.
If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.
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WHY XYZ
Further Information - At Xyz Training Group, we understand the importance of effective credit control and the impact it can have on a business. Thats why we offer a comprehensive Telephone Collections training course that equips candidates with the necessary skills to handle credit control over the phone. With our course, clients can expect to see a significant improvement in their collection rates and overall financial stability..
Our training course is designed to be interactive and engaging, ensuring that candidates are able to apply the techniques learned in real-life scenarios. Our experienced trainers have a wealth of knowledge in credit control and are dedicated to providing practical and relevant training that can be immediately implemented in the workplace. This makes our Telephone Collections course a valuable investment for both individuals and teams..
At Xyz Training Group, we are committed to providing our clients with the best value for their money. Thats why we offer our unique Lowest Price Guarantee. This means that if a client finds a similar training course at a lower price, we will match it. We believe that quality training should be accessible to all businesses, regardless of their budget. With our Lowest Price Guarantee, clients can be confident that they are getting the best deal for their training needs..
Enrolling on our Telephone Collections training course delivered by Xyz Training Group is a smart decision for individuals and businesses alike. Our course not only equips candidates with the necessary skills to handle credit control over the phone, but it also provides them with the confidence to do so effectively. With our extensive network of over 50 training centres across the UK, clients can choose a location that is convenient for them. And for those who prefer a more tailored approach, we also offer dedicated courses specifically set up for clients. Trust Xyz Training Group for all your credit control training needs and see the positive impact it has on your business..
We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System
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Contact Us
Xyz Training Group Ltd - HQ
25 Oakwood Centre, Downley Road, Havant PO9 2NP
e: info@xyz.co.uk
P: 023 9400 4050
Give us a call or drop by anytime, we welcome enquires and visits from both customers and partners alike. We've also got a great coffee machine if only we knew how to work it.
Our office is open 7.30am — 5.30pm weekdays.
An online chat service is also available outside of these hours and at weekends. Contact us online, by chat or by phone.